Terms & Conditions for Partners
​Effective Date: 18 March 2025
The following terms and conditions (these “Terms”), which may be supplemented by Egoista’s other policies as notified to you from time to time (the “Policies”) (which are incorporated herein), govern and apply to your use of the websites (including egoista.app), applications, tools and/or platforms of Egoista Ltd (a limited company registered in England and Wales under company number 16249683 with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ) (collectively, our “Platform”). In these Terms, Egoista Ltd is referred to as “Egoista”, “we”, “us”, or “our”, and “Partner”, “you” or “your” means the legal entity (legal person or natural person) or business that you represent.
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Our partnership support team is available if you have any questions regarding our Platform or these Terms. You can contact our partnership support team by emailing partnerships@egoista.app.
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1. What is covered in these Terms
1.1 These Terms reflect the way that Egoista and our Platform works, and among other things, the contractual provisions that apply to our relationship with you. These Terms help define our relationship with you as you interact with us and use our Platform. For example, these Terms detail:
a) how to join and use our Platform;
b) what we expect from you (including rules for using our Platform);
c) our role as the provider of our Platform;
d) what rights and responsibilities you have in case of disagreement between you and Egoista and/or our Members, and what to expect in case of a dispute we can’t easily resolve.
1.2 Please read these Terms carefully before you apply or start to use our Platform. By using our Platform, setting up a Profile or by clicking to accept or agree to these Terms when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of or any other entity (if applicable), to be bound and to abide by these Terms. If you do not want to agree to these Terms, you must not access or use our Platform.
1.3 Once you submit your Onboarding Form and such Onboarding Form is accepted by us, a binding legal agreement between you and Egoista governed by these Terms and the Onboarding Form will come into force.
1.4 We maintain other Policies that supplement these Terms, like our Privacy Policy, which describes our collection and use of personal data. We encourage you to read it to better understand how you can manage and delete your information.
2. Definitions
2.1 In addition to the other definitions stated elsewhere in these Terms, the following definitions apply throughout these Terms unless the contrary intention appears:
“First Time Offers” mean those discount(s) or offer(s) you offer to Members who are booking with you for the first time through, or in connection with, Egoista, as specified on the Onboarding Form (or as otherwise agreed in writing between you and us).
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“Members” mean the members of Egoista who are able to access our Platform and are able to view your Profile.
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“Offers” mean the First Time Offers and the Returning Offers.
“Onboarding Form” means the Onboarding Form you filled in and/or approved with respect to the listing of your Profile on our Platform.
“Profile” means the relevant profile relating to your Premises, services and/or products (as applicable) that is or will be listed on our Platform.
“Returning Offers” mean those discount(s) or offer(s) you offer to Members once the minimum number of visits (as specified on the Onboarding Form) has been reached and/or the pre-determined time period since the First Time Offer has been redeemed (as specified on the Onboarding Form) has been met, as specified on the Onboarding Form (or as otherwise agreed in writing between you and us).
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2.2 Unless the context requires otherwise, words in the singular shall include the plural and words in the plural shall include the singular.
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3. Joining our Platform and Setting up your Profile
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3.1 In order to join our Platform, you must provide us with such information relating to you that we may reasonably require from you during onboarding or anytime after for inclusion on our Platform (collectively, the “Partner Information”), including (but not limited to):
a) your name, trade marks and branding;
b) pictures, photos and descriptions relating to your Premises, services and/or products (as relevant);
c) your address and opening times;
d) your services or treatment menu;
e) details of your preferred booking method for our Members to book your services (for example, your phone number, email address or website link);
f) your cancellation and non-show policies, and any other policies and restrictions of yours that you notify us of for inclusion into your Profile;
g) your First Time Offers; and
h) your Returning Offers.
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3.2 Your relevant Partner Information will be shown on your Profile to our Members. Any failure to provide or maintain any Partner Information may interfere with our ability to provide our services to you – for example, we will have to remove your Profile from our Platform unless we have the relevant information regarding how our Members can book with you.
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3.3 You must keep your Partner Information complete, accurate and updated. You must inform us promptly if any of your Partner Information changes. Your Partner Information shall not contain information or references to third parties without their consent. We reserve the right to edit or exclude any information that is incorrect or incomplete or in violation of these Terms.
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4. Redeeming Offers on our Platform
Our Platform works as follows:
4.1 For a Member's first time visit to you through, or in connection with, Egoista:
a) Such Member may choose one First Time Offer as shown on your Profile.
b) Such Member will make a booking with you via your preferred booking method as shown on your Profile (each a “Booking”) to use their chosen First Time Offer. A Booking is not a purchase.
c) You will offer your services or treatments pursuant to the relevant Booking (the “Treatment”) to such Member, applying the relevant First Time Offer that such Member chose from our Platform.
d) After the Treatment, you will validate the use of the First Time Offer through our Platform. The Treatment is a transaction which is made exclusively between you and the Member, and we do not facilitate any payment for such Treatment.
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4.2 For each subsequent visit by such Member before they qualify for the Returning Offers:
a) Such Member will make a Booking with you, noting that they are a Member of Egoista. A Booking is not a purchase.
b) You will offer the Treatment to such Member;
c) After the Treatment, you will validate such Member’s visit on our Platform. The Treatment is a transaction which is made exclusively between you and the Member, and we do not facilitate any payment for such Treatment.
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4.3 Once such Member qualifies for the Returning Offers:
a) The Returning Offers will become available on your Profile, and such Member may choose one Returning Offer.
b) Such Member will make a Booking with you to use such Returning Offer. A Booking is not a purchase.
c) You will offer the Treatment to sych Member, applying the relevant Returning Offer that such Member chose from our Platform.
d) After the Treatment, you will validate the use of the Returning Offer on our Platform. The Treatment is a transaction which is made exclusively between you and the Member, and we do not facilitate any payment for such Treatment.
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4.5 The process outline in Clauses 4.2 and 4.3 above repeats for each subsequent visit by the Member.
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4.6 Your Profile and Offers may be removed or cancelled by us at our discretion when necessary, like in the event of an dispute or other matter that in our assessment requires that action to be taken.
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5. Your Obligations
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5.1 It is important to our Members to know that they will be able to redeem your Offers if the relevant requirements are met. By having your Profile on our Platform, you represent and warrant to Egoista that, for so long as your Profile is on our Platform, you will honour, accept and apply the relevant Offer to the Member’s Treatment.
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5.2 You (and not Egoista) are responsible for understanding and complying with all laws, rules, and regulations that apply to you and your provision and sale of your services (including treatments) and products to our Members.
5.3 You represent and warrant to Egoista that, for so long as your Profile is on our Platform:
a) you have all necessary rights, power and authority to provide and sell the services (including treatments) and products listed on your Profile and to operate and use the relevant salon, studio or other premises from which you operate (collectively, your “Premises”);
b) the provision and sale of any services (including treatments) and products, and the use and operation (where relevant) of your Premises, are in compliance with applicable law;
b) you have all necessary rights, power and authority to use, (sub)license and permit Egoista to use the Partner Information and display such Partner Information on your Profile;
c) you hold and comply with all permits, licenses and other governmental authorisations, registrations and requirements necessary for conducting your business (including the provision and sale of your services (including treatments) and products, and the use of your Premises) and advertising your business on our Platform;
d) you comply with all applicable laws and regulations from time to time in force when doing anything in connection with this agreement or our Platform.
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5.3 You represent and warrant to Egoista that you have the full authority to accept these Terms for the legal entity (legal person or natural person) or business that you represent.
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6. Our Role
6.1 As the provider of our Platform, Egoista does not own, control, offer or manage any of the Offers on your Profile. We are only an intermediary and as a result we are not a party to (and we are not responsible for) the sale and provision of the services (including treatments) and products that you provide and sell to our Members. We are also not responsible for:
a) how you provide and sell your services (including treatments) and products to our Members, nor your compliance with applicable legislation and/or regulation in relation to such and in relation to the operation of your business;
b) fulfilling your obligations to our Members (including your obligation to honour, accept and apply the relevant Offer to the Member’s Treatment).
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6.2 If we receive any complaints from our Members, we will handle such complaints in accordance with our internal processes. In some instances, we may need some information from you which you agree to provide to us in a timely manner. We will include you when we think it makes sense, and we may direct the Member to reach out to you instead (for example, if we receive a complaint that is about the quality of your services and products). If you receive any complaints from our Members and it is about their experience with Egoista, you agree to direct the Member to us to handle or forward it to us if you receive the complaint in writing.
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6.3 In order to comply with all applicable data protection and privacy laws and regulations, including without limitation the UK General Data Protection Regulation and the Data Protection Act 2018, we will not share any personal data we collect from our Members with you, unless we have that Member’s prior consent or otherwise required by applicable laws and regulations.
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6.4 Our Platform is made available to you on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose unless you’re located in an area that by law provides you a specific right contrary to this disclaimer or does not permit us to exclude a warranty. We may make changes to our Platform and the services we provide you at any time.
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6.5 We aim to display results relevant to each specific Member when they use our Platform. How your Profile is ranked and recommended to our Members will depend on different factors, including the Member’s location (if location is turned on), the use of filters by the Member, and the choice of ranking as selected by the Member (such as highest rating to lowest rating).
7. Confidentiality
While using our Platform, you may share confidential information with us, and you may become aware of confidential information about us. You and we both agree to take reasonable steps to protect each other’s confidential information from being accessed by unauthorised individuals, entities or other third parties. You or we may share each other’s confidential information with legal, governmental or regulatory authorities if required to do so, or if required by law. We may also share your information on a similar confidential basis with our advisers, auditors, financiers, and third party suppliers, and any third parties carrying out due diligence on our business. Information will not be considered confidential if the recipient of the information already knew the information and it was not subject to confidential treatment, or the information is publicly available (but not as a result of a breach of this confidentiality section). For the avoidance of doubt, these Terms constitute confidential information of Egoista.
8. Indemnity and Limitation of Liability
8.1 Except as otherwise expressly provided in these Terms or on the Onboarding Form, neither Party makes any representations or warranties, express or implied, in connection with the subject matter of our agreement and disclaims all implied warranties, including all implied warranties of merchantability or fitness for a particular purpose regarding such subject matter.
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8.2 To the extent allowed by applicable law, Egoista will not be responsible for any loss of profits, revenues, sales or business, business opportunities, goodwill or anticipated savings, indirect or consequential loss, nor punitive damages. Egoista’s total liability arising out of or relating to these Terms or your use of our Platform is limited to £100.
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8.3 You will indemnify Egoista and its directors, officers, employees and contractors for any costs and liabilities arising out of or relating to your unlawful use of our Platform and/or your violation of these Terms. This includes any liability or expense arising from claims, losses, damages, judgments, fines, litigation costs and legal fees.
8.4 Nothing in these terms limits any liability of any party which can’t legally be limited, including but not limited to liability for death or personal injury, fraud, fraudulent misrepresentation, gross negligence or wilful misconduct.
9. Intellectual Property
9.1 For so long as your Profile is on our Platform, you grant us a non-exclusive, worldwide, royalty-free licence to use, host, reproduce, make available in any method, display and publish any Partner Information for the purposes of:
a) listing your Profile on our Platform;
b) referencing your name, trade marks and/or branding in connection with operating, improving and marketing Egoista and our Platform in any media.
Any other use by us requires us to obtain your prior written consent. As soon as reasonably possible after you stop using our Platform, we will stop all use of your Partner Information, however, we reserve the right to continue using your Partner Information where required by applicable law, if there is any ongoing dispute, or in connection with any factually accurate historical reference to our partnership.
9.2 For so long as your Profile is on our Platform, we grant you a non-exclusive, worldwide, royalty-free licence to use our name and logo(s) to designate to Members and other third parties that you are listed on our Platform. Such use must comply with our brand guidelines or other reasonable instructions from us. Any other use of our name, logo(s), or other materials that belong to us requires our prior written consent. We reserve the right to revoke your use of our name and/or logo(s) at any time if we find your use to be in violation of our brand guidelines or reasonable expectations.
9.3 As between you and us, with the exception of your Partner Information, all other content and materials on our Platform are exclusively our property unless we state otherwise.
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10. Term, Termination and Suspension
10.1 You are free to stop using our Platform (and request to have your Profile deleted from our Platform) at any time and for any reason by written notice to us with a notice period of 3 months.
10.2 We reserve the right to suspend or terminate your access to our Platform (and delete your Profile on our Platform) and end our agreement at our reasonable discretion. For example, we may suspend or terminate your access to our Platform if:
a) you materially or repeatedly breach these Terms;
b) we are required to do so to comply with a legal or regulatory requirement or a court order; or
c) we reasonably believe that your conduct causes harm or liability to us, our Members, or third party.
If you believe that we have suspended or terminated your access to our Platform in error, we encourage you to contact us.
10.3 We can also end our agreement and remove your Profile from our Platform at any time and for any reason immediately by written notice to you.
11. Miscellaneous
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11.1 Changes to these Terms. We can make changes to these Terms from time to time. We’ll provide you with prior notice before any change we make takes effect in accordance with applicable laws and regulations. We’ll try to let you know of material changes beforehand if we can - unless we need to make those changes immediately for reasons outside our control, like a change in law. The new Terms will not apply retrospectively to your use of our Platform before the Terms changed, but the new Terms will immediately apply to you if you use our Platform after the new Terms are posted on our Platform. If you do not terminate your use of our Platform before the date the revised Terms become effective, your continued access to or use of our Platform (including the continued listing of your Profile on our Platform) will constitute acceptance of the revised Terms. The effective date of the current version of the Terms is written at the top of each version of the Terms.
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11.2 Assignment. You may not assign these Terms or transfer or delegate your rights and obligations without our prior written consent. We may without restriction assign, transfer or delegate our agreement and any rights and obligations hereunder, at our sole discretion.
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11.3 Applicable law. This agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.
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11.4 Dispute Resolution. Working together, most of your concerns can be resolved quickly by contacting us at partnerships@egoista.app. You and we agree to try our best to resolve all complaints this way. If we can't resolve your complaint in this way, you and we agree that those disputes shall be referred to and finally resolved by arbitration under the London Court of International Arbitration Rules, which Rules are deemed to be incorporated by reference into this Clause. The seat, or legal place, of arbitration shall be London, and the language to be used in the arbitral proceedings shall be English. You and we agree that any dispute must be brought in the parties’ individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
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11.5 Notice. If you have any questions about these Terms, you can contact our partnership support team by emailing partnerships@egoista.app. Unless we say otherwise in these Terms, any notices we send to you will be sent to the email address you’ve provided to us on your Onboarding Form.
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11.6 Waiving our Rights. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
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11.7 Severability. If any provision (or part of any provision) of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, and the parties shall replace the invalid, illegal or unenforceable provision (or the relevant part of such provision) with provisions that are valid and binding and that have as similar an effect as the invalid, illegal or unenforceable provision as possible. The parties shall remain bound by all other provisions in these Terms.
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11.8 Third Party Rights. Our agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of our agreement.